After nearly 6 weeks of correspondence with Full Tilt about where my cashout checks were and then why they bounced, I finally have the money back in my Full Tilt Poker account. Yippeee!!!
Yesterday I was contacted again by a Full Tilt rep who apologized profusely for my inconvenience, told me the money was back into my account and that they were giving me an additional $25 as a goodwill gesture to cover any bank fees that the bounced checks may have incurred. Again, Yippeee!!!
Here is my response to the $25. Needless to say, I was not thrilled at FT’s half-heart attempt at rectifying the situation:
“So, I wait for my money for 5 weeks, the checks bounce and your idea to keep me as a customer is to give me $25??? Lol
A returned check charge at my bank is $28. I have several because of these checks bouncing. Not to mention the charge for depositing checks on a closed account, which is what these were. $25 doesn’t even cover one check fee. That is an insult.
Furthermore, why did you correspond with me by email for a month telling me that ‘there was an issue’ but not what the issue was? Why didn’t you just come out and say that the checks were no good so that payment could have been stopped on them and saved me the time and trouble. I could have chosen a different payment method weeks ago. Instead, you told me there was a delay with the checks, which then turn out to be no good.Then you offer me $25???
I have been a customer with Full Tilt for years and paid thousands of dollars in rake over the years. I am totally insulted and pissed off by the way my money has been handled from start to finish”
Ok, so obviously, I am pissed and I think justifiably so. Here is my response from Full Tilt:
“Thank you for contacting Full Tilt Poker Support.
We sincerely apologize for the inconvenience this matter has caused you. We realize this has not been an ideal situation and have always communicated to you the most up to date information that we had available.
The transaction amount has now been returned to your Full Tilt account, along with a goodwill credit for the inconvenience caused and to cover any banking charges you may have incurred as a direct result of this issue.
If your bank or Financial Institution has charged you a fee greater than the goodwill credit issued, please send us the information listed below.
If you have been charged a fee, we kindly request that you provide us with clear, unaltered and unobstructed scans of your bank statements displaying the fee associated to with the check. Please note that if you do not receive paper statements we can also accept a screenshot of your online statement, so long as all the details are present.
When providing this documentation, please ensure the following criteria are met:
* Copies must be clear and legible (400 DPI or higher recommended for scanned copies).
* Only full page documents accepted (bill/pay stubs, folded papers and partial sections do not apply).
* Email attachments cannot exceed 3 MB and must be in JPEG (.jpg) or Adobe (.pdf) format.
If there’s anything else we can help you with, please let us know. We’re always here to help.
Full Tilt Poker”
Needless to say this didn’t make me any more happy than the $25 did. Full Tilt has lost me as a customer and I would counsel others to not bother with this site anymore as well. Yesterday I did a bank wire transfer for the same money I tried to cash out 6 weeks ago, we will see if that works, but I have no confidence in anything Full Tilt does at this point and it is too bad. At one time it was a pretty good site with pretty good support, but if you cannot count on getting your money out of it then there is no point in playing.
Over the course of the next week I will be experimenting with Ultimate Bet and PokerStars to see how bad the cashout and deposit problems have gotten with those two site, but Full Tilt has seen their last dime from me.
To purchase my 224 page ebook The No BS Guide to Winning Online No Limit Texas Holdem or coaching sessions with Chris Wilcox, click this link:http://www.chriswilcoxpoker.com/category/kickstarter-2/p
For any questions, concerns, or to opinions, please email Chris Wilcox at firstname.lastname@example.org